Shipping & Returns FAQ
What are the shipping fee and delivery timeline?
Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking to follow its journey! All orders get dispatched within 2 business days. The shipping fee is charged based on the subtotal before taxes, discounts and non-refundable. Estimad shipping fees and delivery: $100 and above FREE Below $100 $15, arrives in 3-4 days*
How do I place a Custom Order?
We are here to always create your dream pieces. If you wish to have a piece in your unique style, or just simply in other materials such as 18K Gold, please contact email@example.com with the subject line titled Custom. And we will contact you to start your dreamy jewelry design process.
Do You Ship Internationally?
Currently we only ship to United States and Canada. However, with your support we cannot wait to expand to Europe very soon!
What Payment Methods Are Accepted?
Accepted and secure payments methods are: Visa, Mastercard, Amex, Apple Pay and Google Pay.
What is your return policy?
We offer 30-day returns for all customers in the US, Canada. Shipping fees are non-refundable. Please note that a return shipping fee of $15 is charged for returns . These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up. To qualify for a return: Items must be in their original condition without signs of wear or damage Items returned by mail must be in all original packaging (tags, box, and pouch included) All below items are non-returnable: Engraved and monogrammed products Earrings used to pierce during a piercing appointment Gift cards